Mercure Nagano Matsushiro Resort & Spa (Formerly: Royal Hotel Nagano)
6.8Rating
GoodRated by Guests
18Reviews
What to expect
Pros
- 🛁Large public bath for relaxation
- 👨👩👧Family-friendly amenities and activities
- 🍽️Amazing buffet restaurant with a variety of food options
- 🚗Convenient location with free parking and easy access
- 🌄Great view of surrounding mountains
- 🍵Complementary coffee and drinks in the lounge
- 🔑Spacious rooms with comfortable beds
- 🎮Playground for children on the ground floor
- 💼Business-friendly amenities like a charger for EVs
- 🍶Shishido shampoo and body wash provided in the Onsen area
Cons
- 🔊Noisy and crowded atmosphere in common areas
- 🚬Strong smell of cigarette smoke in rooms
- 🕰️Rigid breakfast and dinner timings
- 🔌No Wi-Fi in the rooms
- 🛏️Uncomfortable and worn-out mattresses
- 🛁Small and outdated bathroom facilities
- 🚗Far from main attractions and city center
- 🧹Lack of cleanliness in carpets and hallways
- 💬Limited English proficiency among staff
- 💤Beds are too hard and uncomfortable
What this place has to offer
Services and conveniencesElevator
Internet accessFree Wi-Fi in all rooms!
Languages spokenEnglish, Japanese
Where you'll be sleeping
70 m²
Room
35 m²
Room
2 semi double beds
140 m²
Room
4 semi double beds
35 m²
Room
55 m²
Room
2 semi double beds
35 m²
Room
4 semi double beds
35 m²
Room
2 semi double beds
55 m²
Room
1 queen bed
15 m²
Room
4 futons
35 m²
Room
2 semi double beds